Ordering and shipping
How much does shipping cost?
We offer shipping NZ-wide. Shipping rates and any free-shipping thresholds are displayed at checkout. All prices on the site are in NZD and include GST.
How fast will my order arrive?
Orders are dispatched by our fulfillment partner within one business day of payment. Delivery times depend on your location. Most urban NZ addresses receive orders within two to four business days. You will receive a tracking number by email once your order ships.
Do you ship to Australia?
We plan to offer Australian shipping in the near future. Join our mailing list and we will notify you when AU shipping is available.
Do you ship internationally?
Not at this stage. We currently ship within New Zealand only.
Returns and refunds
What is your returns policy?
Your rights under the New Zealand Consumer Guarantees Act (CGA) are not affected by any store policy. If a product is faulty, not as described or not fit for purpose, you are entitled to a remedy (including repair, replacement or refund) at no cost to you.
For change-of-mind returns, please see our Shipping and Returns page for full details.
How do I return a product?
Contact us at hello@biohacker.co.nz with your order number and the reason for return. We will provide a return address and instructions. Please do not send returns without contacting us first.
Products and curation
How do you choose which products to carry?
Every product in our range must meet four criteria:
- Peer-reviewed evidence. Active compounds must have published human-trial data.
- Clinical dosing. Formulas are dosed at or near the levels used in research, not token amounts.
- Third-party testing. We work with brands that provide independent testing and certificates of analysis.
- Meaningful differentiation. Each product fills a distinct role in the range.
We carry 15 to 25 products at a time. If evidence changes or a product no longer meets our standards, we remove it.
Why do you only carry a small number of products?
Curation is the point. Most supplement stores carry thousands of products with little quality control. We deliberately limit our range so every SKU earns its place. That means we can go deeper on research, verify sourcing for each product and provide meaningful guidance on how they work.
Are these products practitioner-grade?
Many of the brands we carry (including Metagenics, Pure Encapsulations and Quicksilver Scientific) are traditionally distributed through healthcare practitioners. We make them accessible to informed consumers who want the same quality without needing a practitioner referral.
Do you sell your own brand of supplements?
No. We are a curated retailer, not a manufacturer. We believe in selecting the best available products from established, research-backed brands rather than creating our own.
Subscriptions
Do you offer subscriptions?
Yes. Selected products are available on a subscribe-and-save basis. You can choose your delivery frequency at checkout. Subscriptions can be paused, skipped or cancelled at any time from your account dashboard.
Can I change my subscription frequency?
Yes. Log in to your account to adjust delivery frequency, skip an upcoming order or cancel at any time. There are no lock-in contracts.
Health and safety
Are dietary supplements regulated in New Zealand?
Yes. Dietary supplements in New Zealand are regulated under the Dietary Supplements Regulations 1985. Products must comply with safety, quality and labelling requirements. Our fulfillment partner is an MPI-registered importer and the product sponsor for every brand we carry.
Should I consult a doctor before taking supplements?
If you are pregnant, breastfeeding, taking medication or managing a health condition, consult your healthcare professional before starting any new supplement. Dietary supplements are not a substitute for a balanced diet or medical advice.
Are your products medicines?
No. All products on biohacker.co.nz are dietary supplements, not medicines. They are not intended to diagnose, treat, cure or prevent any disease.
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Disclaimer: The information and products on biohacker.co.nz are for general wellbeing and are not intended to diagnose, treat, cure or prevent any disease. Dietary supplements are not a substitute for a balanced diet. Always read the label and use as directed; if symptoms persist, consult your healthcare professional.